User Insights Projects Associate

About Brava:

We’re a technology and consumer hardware company focused on elevating in-home cooking and eating experiences – we are making home your favorite place to eat! Our cross-functional, passionate and experienced team of engineers, scientists, chefs and creatives has shipped products like the August Lock, Pebble Smartwatch and iPhone, and led multiple companies to high-profile exits. Are you a foodie looking to work with an amazing team that will challenge, support and inspire you? Let’s talk!

 

The Role:

As Brava’s User Insights Projects Associate, you will be on the front lines in engaging with our users through all stages and aspects of developing the Brava Experience. We’ll especially lean on you at the outset of “research sprints”. In those moments, you’ll be in responsible for recruiting, and coordinating communication with research participants in our core demographic. We strive to make research participants feel like they are getting more out of the experience than we are getting from them. Because of this, having a creative flair and community oriented mindset is key.

 

Things You'll Own/Do:

  • Manage logistics for ongoing user research and testing

    • Recruit participants for usability tests

    • Manage logistics and communications throughout testing

  • Curate a community of highly engaged and committed beta testers

    • Recruit participants for our beta testing programs

    • Manage logistics and all communications throughout testing (long-term)

    • Develop and maintain relationships between Brava and our beta testers

    • Conduct user interviews

  • Assist in planning project requirements of all user research projects (both quantitative and qualitative) including:

    • Hardware and software usability testing

    • Beta program

    • Ethnographic research

  • Assist in executing user research projects

    • Conduct usability testing (hardware and software)

    • Conducting in-depth user interviews

  • Collaborate with cross-functional teams (primarily Customer Care, Product, Content, Culinary) to ensure our research and insights are fast, fluid, and scalable at all times – and to augment user testing program to gather insights for other departments

  • Become an expert on our users, their behaviors, and their needs

 

Our Ideal Candidate Has:

  • 2+ years communications, recruiting, customer care, administrative, or project management experience

  • Experience and familiarity with our target demographics

  • Excellent written and verbal communication, an ability to engage effectively

  • Excellent organization skills, highly detailed with an ability to work fairly independently on a variety of tasks

  • Ability and desire to wear many hats, learn quickly and change direction when needed

  • Innate curiosity and ability to self-start in an ambiguous and rapidly-changing startup environment

  • Ability to prioritize time between multiple projects, and be flexible by adapting to changing schedules and different projects

  • Passion for food, eating, cooking and, of course, our users

 

Bonus Points For:

  • An ability to put others at ease and create a space where they are comfortable providing feedback

  • Experience doing home studies, interacting with families in their homes and in the community

  • Experience moderating user studies including usability studies and user interviews

  • Demonstrated success working on B2C products

  • Proficiency in collecting, synthesizing and incorporating user feedback, and mapping it to the overall product vision and roadmap

  • Interest in building a career in user experience research

 

Some of Your Best Traits Include:

  • Organization

  • Communication

  • Management of a lot of moving parts

 

Why You Should Work Here:

  • You’ll be compensated with competitive salary, equity and benefits

  • We’ll trust you to do things right

  • Your feedback and opinions are valued and heard

  • We’re at an early stage and provide significant career growth opportunity

  • You’ll be creating something that people love and use on a daily basis!